Here at Online Models Ltd, we may not be able to respond immediately, but we do our best. Please be patient and expect a response within a week. If you have not heard back after 7 days please check the email address and send your email again to ensure arrival. Please note our phones are not Staffed 24 hours a day, if a member of our team is unavailable please leave a message and we will try to respond within 48 hours.

We aim to dispatch all parcels within 7 days however occasionally it may take up to 2 weeks to dispatch, if you are worried or have a particularly urgent deadline please contact our team via one of the below options.

Important Update: We are happy to announce the return of our Telephone number into Fully working service. With the return of our telephone to service we have also completely updated our telephone system, which will make contacting the department or team member required easier than ever! Thank you for your support during this difficult period.

Main Telephone: 01773 715595
Secondary Telephone: 01773 419566

Our standard options are as follows, or alternatively dial the extension you require:
Option 1: General Enquiries and Sales Support
Option 2: Warranty and Replacement Parts Support
Option 3: Trade Sales, Accounts & Enquiries

Sales Enquiries;

Registered company address:
95 Laburnum Crescent
DE22 2GT

Trade Enquiries:

New Developments;


Maintenance and Complaints.